Most likely on its way to you ;)

We ship tens of thousands of orders every year. Over 98% arrive within the delivery esimates provided during checkout (and 99% arrive shortly after that).

The delivery aims given during checkout are ultimately estimates provided by our delivery partners which are based on historical averages and, as per our terms and conditions, are not guaranteed.

The delivery services we work with, provide us with a number of working days after which they consider an item lost. Until that point is reached we have to assume your order is on your way to you.

In the UK, Royal Mail consider an item lost only if it hasn't arrived after 10 working days.

For non-UK orders you can check delivery deadlines per service here.

Additional notes for UK deliveries

• We aim to dispatch orders placed by 3pm UK-time same day.
• If you chose for your order to be sent with the Royal Mail 1st or 2nd Class service then once your package leaves our warehouse only proof of delivery is provided (i.e. confirmation once the package has been delivered, not tracking throughout the package’s journey).
• If your parcel hasn’t arrived 10 working days after dispatch (this is the date at which the Royal Mail will officially consider the order lost) please do let us know so we can investigate it further. Until that date we have to assume your order is still on its way to you. 99% of orders do turn up within this time frame.

Additional notes for non-UK Orders 

• EU orders are shipped from our warehouse in the Netherlands. We aim to dispatch orders placed by 2pm Netherlands-time on the same day.
• Rest of World orders are normally shipped from our warehouse in the UK. We aim to dispatch orders placed by 3pm Netherlands-time on the same day.
• We use a range of international delivery services to ship orders to our customer around the globe.

  
  Orders shipped with Deutsche Post

• Orders shipped via Deutsche Post will go via Deutsche Post's international sortation center in Frankfurt.
• From there they will be sent to the final destination country. Once the package arrives in the destination country it is placed into the the local postal system.
• You can track your order via the link we sent you. More detailed tracking can also be found entering your tracking number into Parcels App or, once an order has arrived in the destination country, by using the tracking service on your national postal service's website (e.g. postnl.nl, correos.es etc).
• For any delays or lost order inquiries, you should first contact your local national postal service (not Deutsche Post).

You can track your order here by entering the tracking number provided in your dispatch confirmation email.

Royal Mail provides proof of delivery rather than “in-flight” tracking. You’ll only see information once delivery is completed, not updates along your order’s journey to you.

If the status on your package says it is delivered but you still have not received it, please check with your neighbours and housemates to see if they have it. Also check your tracking information via the link sent to you and also on parcelsapp.com in case there is additional information about where your order may have been left. Sometimes orders may be delivered to your designated “Safe Place” so also check there. If you are still unable to locate your package having checked, please contact help@happytuesdays.com so we can assist you.

You should contact your local customs agency to discuss things directly with them.We’ve been shipping orders around the world for several years. We have warehouses in the UK and EU so for the majority of orders, no customs checks are required. Beyond that, we only ship to countries that we have a reliable track record with for there not being any issues or undue hold ups at customs. That said, customs controls are (literally) a law unto themselves and on very rare occasions there can be unexpected hold ups.As the buyer (and, technically speaking, the importer), only you can deal with your local customs office so you should communicate directly with them or via the courier. For the reasons above, Happy Tuesdays can’t be held responsible for customs delays or issues.

If the courier is unable to deliver your order, it will get returned to our warehouse. Once it is back with us, we will be able to send out a replacement for you.

Our warehouse processes orders as quickly as possible after they are placed so changing or cancelling may not be possible anymore.

We are also unable to amend delivery addresses after an order has been placed.

If you need an order sending to a different address than the one you provided during checkout or require different products, customers have found the best solution to be to place a replacement order and to return the original order which can then be refunded.

To prevent your package from getting lost, where possible, our systems check that your shipping address is valid. If there are any potential issues with the information you provided (sometimes newly built homes aren’t recognised, for example), we will email you to ask for confirmation before we are able to process your order. Your order will not be processed until we have received confirmation from you and Happy Tuesdays. We’ll process your order as fast as possible after we’ve confirmed your correct address.

If you are wondering why your order hasn’t been dispatched yet, there might have been an issue with your address being recognised by our system. If this is the case, we would have sent you an email to double check your details. Please check your junk mail folder to make sure you haven’t missed it and reply so we can get your order moving asap.

Unfortunately we can not cancel your order while it’s in transit. You can however return the order to us once you receive it and get a refund. If you no longer require your Happy Tuesdays, please send an email to help@happytuesdays.com with the reason you wish to return your order. We will process your refund once your parcel has been returned to our warehouse.

We are unable to alter the delivery address of an order once it has been placed. We will ship your order to the address provided at checkout. Please carefully review your address for accuracy before submitting, as we cannot be held liable for delays or non-delivery due to incorrect information entered by the customer.

Each courier we work with provides us with an estimated delivery for each country we deliver to which is the information we provide during checkout. Delivery times are not guaranteed, as per our Delivery Policy.

Of course, in the small number of cases it happens, you can return your order to us if it has arrived later than when you need it for. Our packs have a long shelf-life (normally multiple years) so most customers decide to hold onto them for future use.

The couriers provide us with a number of working days after which they consider an item lost, you can view the date for your individual country here. Until that point, we have to assume your order is still on its way to you. If you are still to receive your order after the courier’s delivery deadline, please contact us at help@happytuesdays.com so we can assist you further.

Even though all orders are processed with the utmost care, we are only human and mistakes happen. If your order is incomplete or has any other issues, please contact us here with your order number and we will help solve your issue.

Tracking numbers are automatically sent out upon order despatch. You’ll get an email with the subject: “Your order from Happy Tuesdays has been despatched”. This email contains your tracking link.

If you have not received yours, please check your spam or junk mailbox. If it is not there, please contact the Customer Service team with your order number and we will be happy to help you. 

Please contact us here to request a return and make sure you include your order number and return reason. Once we have received the returned merchandise, your order will be refunded within 5 business days. Shipping fees are non-refundable.

Try using your tracking code on parcelsapp.com to see if this service can provide additional tracking information. If you can’t find extra info, please reach out to us here and we will try to find out more information for you.

If your order was processed successfully, you should have received a confirmation email. Not there? Make sure to check your spam folder. Still nothing? Get in touch with us through this form.

You will receive a confirmation email with a tracking number within 1 working day of placing your order (do check your spam folder just in case!). Click on your tracking number and you will be redirected to the tracking page.

If you opted for standard shipping, we advise you to track your order through your local postal service's website once it has arrived in your country.

Unfortunately we can not cancel your order once the shipping label has been printed by our warehouse. You can however return the order to us once you receive it and get a refund. If you no longer require your Happy Tuesdays, please send an email to help@happytuesdays.com with the reason you wish to return your order. We will process your refund once your parcel has been returned to our warehouse.

If you need to change your shipping address, please email the Customer Service team right away. Our warehouse processes orders very quickly (to get them to you fast!) but if your order hasn’t already been picked and labelled then we can help. Once your order has been picked and labelled, we are unable to change the address for you. We cannot be held responsible or liable for a customer providing us with the wrong address.

Each country we ship to has different shipping options available to choose from. Generally we offer standard and express tracked shipping options to global destinations. The best place to see what options are available to your delivery address is at checkout. Check out the Delivery page for the most up to date information about shipping.

We hold stock in the UK and in the Netherlands. All EU orders are shipped from the Netherlands. All UK and Rest of World orders are shipped from the UK.

In a word, no. We have warehouses in the UK and EU. We don’t ship regular consumer (i.e. non-wholesale) orders to countries where customs fees will be due, so you can be safe in the knowledge that there’ll be no extra surprise fees.

We offer a 30 day return policy for unopened orders. To make a return, please send us an email to help@happytuesdays.com with your order number and the reason you wish to return your order and we will be able to help you with this.

We ship worldwide from our warehouses in the UK and Netherlands. Standard shipping is handled by Royal Mail and Deutsche Post and then transferred to the local postal carrier in the destination country.

Express shipping options are also available at checkout. 

All the available shipping options and delivery times are listed during checkout, so you can choose the option best for you. Please note, these are estimated rather than guaranteed delivery times provided by the individual courier companies.

Yes, we do! Depending on your destination we offer different express options. Once you’ve chosen this option at checkout, you will see the exact cost and transit times.

The transit time for your order will be shown at checkout, when you select your destination country and shipping option. Please note that transit times are always estimates. Even though we always strive to deliver all orders on time, the actual delivery time may vary and are not guaranteed.

First purchase - If for any reason you wish to return your order within 30 days of purchase (first purchase) , having used no more than 3 sachets of product from your order, please contact our Customer Service team and they will talk you through the process.

Subsequent purchase/s - If for any reason you wish to return your order within 14 days of purchase (subsequent purchase/s), having used no products from your order, please contact our Customer Service team and they will talk you through the process. Your items must be unused/unopened and in the same condition that you received them.

Once your return is received back at our warehouse, we will send you an email to notify you that we have received your returned item. Once your return is approved, we’ll process your refund, and a credit will be applied to your original method of payment.

Customers are responsible for return shipping costs.

Please note: orders made with a referral discount code are not eligible for our first purchase 30 day return policy.

Please note the following exceptions:

• Hygiene Reasons: For hygiene reasons, we cannot accept returns of earplugs once they have been opened.

• Items Purchased Elsewhere: If you purchased an item from another retailer, you will need to follow their return policy.

Refunds can take up to 7 business days to arrive, depending on the bank-to-bank transaction time frame. If you haven’t received a refund yet, please first check your bank to check for any delays.

For hygiene reasons, we do not allow the return of used or opened Rave Plugs. If the Rave Plugs are still closed and sealed, you can return them to us.To return your order within 30 days of purchase, please contact our Customer Service team and they will talk you through the process.

Take 1 single-serving pack at the end of your night, before bed. Repeat the following day/s, as needed. Only take one pack per 24 hours.

The recommended time to take them is at night, so they can get straight to work. However, you can also take it in the morning. Only one pack should be taken per 24 hour period.

Our capsules are made from hydroproxyl methyl cellulose (HPMC).

Our packs contain nutrients, vitamins, minerals, and amino acids that help your body's natural ability to recover after raving. See below for a full list of ingredients:

Happy Tuesdays Post-Rave Wellness Packs are not an alcohol hangover cure. Our packs  are a nutritional supplement specially formulated to help the mind and body recover after extended hours on the dancefloor.

Happy Tuesdays Post-Rave Wellness Packs contain 26 obsessively-researched, high-quality nutrients and 5-HTP (a precursor needed for serotonin production) is just one of them. Our packs are unique because their nutrients offer complete support for the mind and body by supporting the liver's detox, declenching tight muscles, and boosting mood and supporting a sluggish brain.

Happy Tuesdays Post-Rave Wellness Packs are manufactured in the UK.

100%. If you have any specific concerns about allergens, please reach out to the Customer Service team and we’ll be happy to help.

Happy Tuesdays Post-Rave Wellness Packs ingredients are of the highest quality and that doesn't come cheap but it's worth it from an efficacy point of view. Each pack contains obsessively researched nutrients, in forms that the body can easily absorb. We do not use traditional fillers and preservatives that other supplements use.

Yes you can! Happy Tuesdays Post-Rave Wellness Packs use delay-release capsules specifically to make them easier on your stomach. Delay release capsules are made of a special material that doesn't dissolve in the stomach, but in the gut, where your body absorbs them. This claim is backed up by clinical, in vitro studies. The other benefit of this is that the acid in your stomach doesn't denature the nutrients before they get absorbed.

We recommend taking Happy Tuesdays Post-Rave Wellness Packs once per 24 hour period. You may repeat on subsequent days as needed. Our packs contain high concentrations of vitamins and minerals so don’t advise taking more than one pack per day.

It's best to swallow the contents of 1 single-serving of the post-rave wellness packs at the end of your night, before bed. If you forget, it's best to take it as soon as you wake up the following morning.

If you are pregnant or currently taking prescription medication, always speak to a medical professional before taking the Post-Rave Wellness Packs. Due to them containing 5-HTP, we do not recommend using our packs if you are on SSRIs or antidepressants.

Our products have a long shelf-life and will not go out of date anytime soon. Normally the BBE date is 1-2 years ahead.

This isn't something we'd recommend. We use delayed release capsules which dissolve in your gut rather than your stomach which maximises the potency and absorption of each nutrient. The ingredients also aren't necessarily water-soluble which would make it hard to mix with water and the taste may also leave something to be desired :)

Mix 1 sachet with 200ml of water. Drink before, during or after raving, as needed. Take up to 4 servings per day.

Our products have a long shelf-life and will not go out of date anytime soon. Normally the best before date is 1-2 years away after you receive your order.

Happy Tuesdays Rave Hydration Packs are the only rehydration product that caters to the unique needs of party people. Like our much-loved Post-Rave Wellness Packs we’ve taken a no-compromise approach when formulating these and only use the highest quality, most bio-available ingredients. There’s no fillers, excipients or artificial nasties hidden in our packs.

Staying up and going hard on the dancefloor all night takes a huge toll on our cells, particularly the neurons in our brain. We’ve added the ingredients Acetyl-L-carnitine (ALC), bioflavonoids and ginger in our Rave Hydration Pack which, studies have shown (check out our Science page for more), offer neuroprotective support 1-2 hours after consumption.

We suggest drinking one Rave Hydration Pack 1-2 hours before hitting the party, one on the dancefloor, and another to wash down the capsules in your Post-Rave Wellness Pack before bed. You can take up to 4 packs in 24 hours, so another one the morning after is a great idea too.

Dancing till you sweat or drinking alcohol causes your body to become progressively dehydrated. Having less water in our blood stream causes blood pressure to drop and headaches develop. Losing electrolytes through sweat can cause our muscles to cramp. Our cells become fatigued and we lose our ability to think clearly. Drying up our urinary system leaves us much more susceptible to cystitis or worse - kidney infections.If you’re getting a bit older, you’ll need to be particularly watchful of your fluid intake. Our body’s ability to conserve water deteriorates with age and we become less responsive to thirst sensations, meaning it's much more difficult to drink the right amount of water.

We know that ravers need more than just water to keep them going. Where alternatives only hydrate, we’ve added ingredients that support cellular energy levels, offer neuroprotective assistance to protect your brain cells, and help soothe queasiness.Our Rave Hydration Packs also enhance the efficacy of our Post Rave Wellness Packs, so are the perfect choice to chug those capsules down before going to bed!

When consumed together, you get more benefits out of both your Rave Hydration Pack and Post-Rave Wellness Pack. That’s because ingredients in both help to facilitate absorption into the body and boost effectiveness:

• Bioflavinoids in the Rave Hydration Pack maximise the Vitamin C in the Post-Rave Wellness Pack by keeping it in its active form in your body.

• Magnesium in the Post-Rave Wellness Packs also functions as an electrolyte, and improves the absorption of the sodium and potassium electrolytes in your Rave Hydration Pack.

• Vitamin C in the Post-Rave Wellness Pack and Acetyl-L-carnitine in the Rave Rehydration Pack work together in sync for optimal energy production.

• Acetyl-L-carnitine in the Rave Hydration Packs also syncs with Alpha-Lipoic Acid in the Post-Rave Wellness Packs to enhance energy production and reduce oxidative stress.

Our Rave Hydration Packs are perfect for before, during and after partying: 

• Drink one 1-2 hours before heading out to party. It’s essential if you want to benefit from the neuroprotective support in the drin.

• Unlike other ready-mixed rehydration drinks, our packs fit perfectly in your wallet and can be taken past security. Mix with water while you’re partying to stay energised and refreshed. If you feel yourself flagging, a Rave Hydration Pack can be just the thing to spring you back to life.

• Drink another before bed so you wake up feeling refreshed and replenished. As our nutrients enhance natural energy-producing processes you won’t find they interfere with sleep, unlike other caffeine-powered drinks. The ginger will also help to calm your stomach, helping you to wake up without the queasiness.

Our Rave Hydration Packs provide electrolytes that hydrate our body rapidly while also facilitating the absorption of the following nutrients to give you more energy while also protecting your cells from damage:

• Acetyl-L-carnitine: Supports neuroprotection, reduces oxidative stress, enhances energy production and helps recovery from intense activity.

• Bioflavinoids: Adds more antioxidants and neuroprotection, and enhances the absorption of Vitamin C from our Post-Rave Wellness Packs.

• Electrolytes: A mix of sodium, potassium, glucose, chloride and citrate helps your body reabsorb water quickly, as well as replacing vital salts.

• Ginger: As well as being another source of antioxidants and neuroprotection, ginger also helps to calm queasiness.All of the above comes in a powder form in a small, sleek sachet. Keep in your pocket or wallet till needed, then mix with 200ml of plain water.

Acetyl-L-Carnitine, a key ingredient in our Rave Hydration Packs, is bitter to taste. We could chuck a load of sugar in there to mask it, but that wouldn’t be doing your body any favours. So we went with a flavour that we expect to be both bitter and pleasurable: lemon!

No, they do not.